Our Custom Design Process | Custom Dresses & Suits | SO TOI

At SO TOI, every garment is handcrafted and tailored with precision. Whether you're commissioning a custom dress or embellishing your suit, we provide a personalized experience from consultation to completion.

1. Consultation

Begin by scheduling a Virtual or In-Person Consultation.

During your consultation, we'll:

• Discuss your design vision
• Review fabrics, materials, and embellishment options
• Explain our process and timeline
• Provide a custom quote

Please Note:

• Consultations are required before scheduling any fittings at our atelier.
• Consultations are for discussion only and do not reserve a production spot.
• Consultation fees are non-refundable and will be applied toward your balance if you move forward.
• Quotes are valid for 30 days. Your 1st In-Person Fitting must be scheduled within 30 days to secure your quoted pricing.

Book your consultation:
https://sotoixo.com/pages/book-now

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2. Custom Dress Process

Most custom garments require 3–4 fittings, depending on the design.

During your 1st In-Person Fitting, we'll:

• Finalize your design
• Take your measurements
• Confirm fabrics and materials
• Collect your 70% deposit to begin production

Your project officially enters production once your deposit is received.

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3. Suit Embellishment Process

Once you've received your quote, schedule an 1st In-Person Fitting (Suit Embellishment).

During this appointment, we'll:

• Review and finalize your embellishment design
• Collect your full payment and your garment
• Photograph your item before production begins

Design changes after drop-off are not permitted. There are 2 fittings total 1st In-Person Fitting & Final Fitting / Pickup.

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4. Production

Production timelines vary depending on the garment and design complexity. Rush services may be available upon request and approval with a 20% fee.

Once production begins, changes to the design, fabric, color, silhouette, appliqué, or embellishment placement cannot be permitted.

For production inquiries, contact:
sotoixo@gmail.com

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5. Appointments

Location
530 Euclid Ave, Suite 19
Cleveland, OH 44115
(Inside 5th Street Arcades)

• Street parking only
• Cash and major credit cards accepted
• Valid photo ID required for all card payments
• Maximum of 2 additional guests

Please provide 24–48 hours' notice for cancellations or rescheduling.

If your 1st In-Person Fitting is canceled or not scheduled within your 30-day quote period, your project will be released. A new consultation and updated quote may be required.

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6. Refund Policy

All payments made to SO TOI LLC are non-refundable.

Due to the custom nature of our work, all garments and embellishment services are final sale and are not eligible for returns, exchanges, redesign or refunds.

By scheduling a consultation or appointment and engaging our services, you acknowledge and agree to these policies.

Questions?
sotoixo@gmail.com