Our Process

Our Custom Dressmaking Process

At SO TOI, every dress is handcrafted and tailored to your exact measurements. From concept to final fitting, we guide you through each step to create a dress that’s uniquely yours.

1. Getting Started

To begin your custom dress journey:

  1. Submit an inquiry via our website.

  2. Review your quote sent via email and follow instructions to accept.

  3. Schedule a Virtual Consultation with our Head Designer, Toi Arnold.

or Schedule a Virtual Consultation to discuss/design your dress.

Note: The consultation fee is non-refundable but will be applied to your dress if you proceed.

2. Virtual Consultation

During your video consultation, we will:

  • Discuss your style and design preferences

  • Review fabric and material options

  • Go over costs and production timelines

  • Plan your first in-person fitting

You must schedule and attend your Virtual Consultation before any in-person fitting.

Schedule your consultation here:https://sotoixo.com/pages/book-now

3. Turnaround Times & Costs

Dress Type Starting Cost Production Time Rush Fee
Prom Dress $1,600 16–24 weeks 10–15%
Corset Prom Dress $2,500 16–24 weeks 10–15%
Special Occasion Dress $500 3–8 weeks 10–15%
Bridal Gown $3,000 6–12 months 10–15%

Turnaround may vary depending on design complexity. Garments needed sooner may incur a rush fee.

Payment Schedule:

  • 1st Fitting: 70% of total cost (non-refundable)

  • 2nd Fitting: Remaining 30% (non-refundable)

4. Fittings

We offer 3-4 fittings depending on the design.

In-Person Fittings:

  • Located at 530 Euclid Ave Suite 19, Cleveland, Ohio 44115

  • Appointments required; please allow time to find street parking

  • Bring up to 3 guests

  • Wear fitted clothing and appropriate undergarments

Virtual fittings offered for Out of State Clients.

After the first fitting, materials are ordered, and you will receive two 3"x3" fabric swatches.

5. Design Changes & Add-Ons

  • Initial fitting: Confirm design; any modifications may require a revised quote

  • After production begins: No changes to color, fabric, style, silhouette, appliqués, or rhinestone placement

  • Additional modifications: Subject to extra charges and immediate payment if schedule allows

6. Scheduling & Rescheduling

  • Only schedule fittings as instructed; new availability added monthly

  • Cancel/reschedule 24–48 hours in advance via text or email

  • First fittings may be rescheduled once; additional changes may require a new quote

  • Arriving 15+ minutes late may require rescheduling

  • No-shows may result in loss of client status or additional fees

7. Cancellation & Refund Policy

All payments to So Toi LLC are non-refundable. Custom garments are:

  • Non-refundable

  • Non-exchangeable

  • Not eligible for returns

By submitting an inquiry, scheduling an appointment, or working with us, you agree to our Policies & Procedures.

For questions, contact: sotoixo@gmail.com