Policies & Procedures

Our collections are Handmade-To-Order to maintain sustainability, making each order a “Pre-Order”, production time for each item is 3-4 weeks. Production time is not inclusive with shipping time. Shipping times vary, signature required, UPS Shipping, all shipments require a signature.  All items are final sale, no cancellations, non-refundable and there are no exchanges. Your billing and shipping address & name on card must match, to avoid order cancellation.

  • Before ordering, we advise each customer to view our size chart as the items listed on our website are made in standard sizes. When ordering from our website, customers are responsible for choosing their correct style, size, and color. Along with taking note of the production time for their chosen item. If you do not select the correct style, color, and/or size So Toi is not liable nor responsible for this mistake/error.
  • There’s a 2 day period from when your order was placed to contact us: sotoixo@gmail.com to correct any mistakes/errors chosen at checkout, prior to us starting production. Once your item is in production, changes can not be made. So Toi is only responsible for fulfilling your order according to the information provided to us. Returns and/or exchanges are not accepted.
  • We offer to make your dress according to your measurements, if you'd like. Following your purchase, email sotoixo@gmail.com your order number so that we can schedule to take your measurements via Virtual Video Call or In-Person at our Store 530 Euclid Ave. Suite 19, Cleveland Ohio 44115.
Disclaimers:
  • Items purchased from our website do not have & are not subject to any In-Person Fittings &/or Appointments. As all questions, comments &/or request are assisted virtually/online via email.
  • Online dress designs cannot be changed or modified when ordering via website.
  • When ordering from our website, please be advised that in some cases minor alterations may be needed regardless if you chose a standard size or sent in your measurements. So Toi is not liable or responsible for covering any alterations cost.
  • Due to lighting, photography, etc. there can be a slight color difference for some styles.
  • For our dresses made with glitter fabrics and/or rhinestones: please be aware that it is normal for glitter and/or rhinestones to shed off. Therefore, each dress is delicate and must be cared for as such. It is normal for glitter and/or rhinestones to shed off in packaging while in transit, trying on and/or while wearing. If you’d prefer this not to occur, please select a style with no glitter and/or rhinestones.
  • For our gowns with feathers, please note that feathers will shed though it will not affect the style/look. It is normal for feathers to shed in any state: hanging up, while wearing etc. This is not a quality issue nor a damage issue. If you'd prefer this not to occur, please select a style with no feathers.
  • All of our dresses are made with delicate & fine materials which requires the utmost care.

By going forward with a purchase from our online store and website you agree that you’ve read, understand and agree/accept all the terms and conditions listed.
For any further questions or concerns, please email us.

Sotoixo@gmail.com
Last updated 5/2/24